If you cut your video on the MacBook Pro using Adobe Premiere, you may have noticed that the audio has become deafening with Creative Cloud CC 2019 update. So loud, that users have complained of physical damage to the speakers on their laptops. Well, in a new firmware update, Adobe has tweaked the audio to better manage the gain.
I Was working on a project, macbook volume was about on half, when suddenly an audio bug occurred with really loud screeching noise and not letting me pause it. After it stopped, the speakers were really quiet, and after the next restart they’re clearly blown. Initially I blamed the hardware, though the same thing happened a day later with my Sony 1000X-M3 headphones, luckily the headphones are ok, but that did give me a heart attack. – andripeetso, Adobe Forums
The bug has been found to occur when users were working on audio tracks in the video timeline. After the 2019 fall update, users on the Adobe forums began to complain last November, that a sudden shift in audio volume would occur, preceded by a screeching noise, freezing all controls so you couldn’t stop the video. The result was that damage occurred to the on-board speakers of a MacBook Pro, prompting a $600 repair from AppleCare. Ouch.
Adobe initially tried to pass the buck over to Apple, stating it was a hardware issue, and then recommended that users disable the default audio input (i.e. the microphone) and audio hardware mapping. And while Adobe also recommended reloading Premiere Pro, having to reinstall did little to solve the issue.
Now, after nearly 4 months, the problem needed to be addressed, and so Adobe put out a software fix. Firmware 13.0.3 offers the following:
Bugs fixed in February 2019 (version 13.0.3) release
- Extremely loud noise when playing a project and adding an effect
- Crash or a screeching sound when switching between EQ presets in Essential Sound > Dialogue during playback
- Audio buzzing across a transition when routing audio to multiple track outputs with effects
- Audio output buzzing when playing silence with an effect on a submix track
And while Adobe is clearly addressing the issue, there are many who think the real culprit is macOS itself, which is enabling a third party app like Premiere to literally blow past the EQ limitations and thereby do severe damage to the speakers (much less, user hearing). But with a $600 charge to r4place them, it’s doubtful that Apple will now offer a free fix.
The bug doesn’t seem to affect using Audition to work on your audio files. Meanwhile, the Premiere Pro CC update 13.0.3 is available now to download and install. Release notes found here.