Apple to Fix MacBook Keyboard Issues for Free

By James DeRuvo (doddleNEWS)

Did you buy a late model MacBook or MacBook Pro with that god awful butterfly keyboard design? Well, if you did, odds are you are experiencing the frustration of sticky keys and other problems that have caused the Mac house to answer for not one, but three class action lawsuits. To that end, Apple has agreed to fix the problematic design, and they’re doing it for free.

Image credit – Apple

If it ain’t broke, why fix it? Am I right? The new so-called Butterfly Keyboard design was launched in 2015, in an ongoing obsession of Apple to make their products thinner and lighter than previous models. The new design offered a butterfly mechanism that would move the keys up and down with an wing flapping motion, rather than the traditional laptop scissors like motion. In defending the design change, Apple promised would be a more responsible and comfortable fashion.

But shortly thereafter, users started to notice that their $3,000 MacBook Pros, or even the more affordable MacBooks, were extremely susceptible to dust contamination, which would cause the keys to stick and even jam. Now sticky keys is a common issue for any keyboard, especially if users are eating over them. But this seemed to happen with alarming frequency.

Image credit – Apple

To make matters worse, most users didn’t realize until after their warranty’s had expired that their keyboards were becoming useless, and Apple would be more than happy to repair your problematic keyboard issue for a mere $700. That may sound like an investment for the MacBook Pro crowd, but those who want for the lower end Mac laptops, you may as well sell yours on eBay and buy another model.

Apple tried to allay frustrations by showing how users could clean their MacBook keyboards, with a four step process that required users to rotate their laptops by 75 degrees, and then use compressed air in a zig zag fashion to clean out the key cavities. Then to rotate the laptop another 90 degrees and spray it again from another angle, and in shorter sections of the keyboard. You can imagine that many users dropped their MacBooks in the process and made matters FAR worse.

Then came a report by Apple Insider that MacBook Pro butterfly keyboards were twice as likely to fail as older Macs with traditional keyboard designs.  Within a week of it’s publication, all hell broke loose. Tired of one problem after another in the Tim Cook era, a LOT of faithful MacHeads had finally had enough, and before you knew it, there was one class action lawsuit after another. There were also petitions on with thousands of signatures demanding Apple repair or replace user MacBooks.

Finally, Apple has responded, offering to repair user keyboards on select MacBook and MacBook Pro models. Those that qualify include both first and second generation butterfly keyboard designs:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

In addition, Apple is also offering a full refund to any MacBook user who has had to pay for the repair in the past. To find out if your MacBook qualifies under the  Keyboard Service Program for MacBook and MacBook Pro, visit the support page here.

Now if we could only get them to replace that stupid TouchBar.

Hat Tip – NFS




About James DeRuvo 801 Articles
Editor in Chief at doddleNEWS. James has been a writer and editor at doddleNEWS for nearly a decade. As a producer/director/writer James won a Telly Award in 2005 for his Short Film "Searching for Inspiration. James is a recovering talk show producer from KABC in Los Angeles, and a weekly guest on the Digital Production Buzz with Larry Jordan.

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