Canon EOS-R Mirrorless Owners Experiencing Issues

Build quality and a lack of popular video options are causing new Canon EOS-R users to take to the internet to complain that Canon has gone cheap with their latest mirrorless camera. So what is going on with Canon’s game changing mirrorless design? Well the symptoms seem to point to problems under the hood.

The first issue comes from YouTuber Dave Altizer, who claims on his Kinotika Youtube channel that his new EOS R Mirrorless camera suffered a cracked top LCD panel under routine use. Taking to Twitter, Altizer posted a picture of the top of his EOS-R with a nasty star shaped crack:

Altizer had only had the EOS-R for a few weeks on normal use and now his weather proofing looks compromised from what looks to be a stress fracture in the camera’s plastic top.  Now some could debate what “normal use” really means, and perhaps something struck the LCD screen at just the right angle, but for a $2500 camera, you’d think that it would be a bit more robust than that.

On the other hand, the plastic guard of the LCD screen of my Canon 5D Mk. II cracked while in my camera back, because I absent-mindedly placed something on top of it and then it fell onto the floor. This stuff happens, especially when you’re building millions of copies of a design. Even 1/10th of 1% means thousands of cameras with an issue. On top of that, those plastic cover plates aren’t all that strong. So I’m going to say that this may be a combination of wear and tear and a minor manufacturing flaw. If Altizer took that plate off, it looks to me that the LCD screen is intact.

The real problem is with the absence of 1080/60p in crop mode for EF-S series lenses. Once an EF-S lens is detected, Canon automatically shifts to 1.8x crop mode with a max frame rate of 30p. And there’s no way to disable it while the EF-S lens is attached. You will also find that the option for 180/60p and 1080/50p are grayed in the menu settings.

On top of that, there is no mention in Canon specs that the camera would not be able to handle a basic shooting option like 1080p/60.  Again, for $2500, you’d think that a camera that only shoots 4K in crop mode would at least be able to also shoot in 1080p/60 in that same crop mode. It sounds like an oversight to me. One of the boxes didn’t get checked.

Shooters simply have little choice to shoot in 4K while using the EF-S lens and then downsample it to 1080p. But then you lose 60 fps. The only other option is to turn on enhanced DIS, which will crop a full frame image to 1.2x crop on “enabled,” or 1.4x cro-p on “enhanced.” But as EOSHD reports this work around isn’t doing you any favors as it forces the full frame sensor to seriously soften the image, as well as provide some ghosting.

Stuff like this is why I usually recommend waiting until the next generation of a brand new model of ANY electronic device. Growing pains are a part of any new design, and I have a hunch that these things will work themselves out over time. The next EOS-R model will have improvements. As for those of you who pulled the trigger and bought the EOS-R hoping to use your EF-S lenses, well, starting banging on Canon to fix it in a firmware update!

It really comes down to how Canon will react to the news. Then again, users can also start paying attention to Magic Lantern. This is the kind of stuff they love to hack to fix, and they already have a head start with the EOS-M.

About James DeRuvo 801 Articles
Editor in Chief at doddleNEWS. James has been a writer and editor at doddleNEWS for nearly a decade. As a producer/director/writer James won a Telly Award in 2005 for his Short Film "Searching for Inspiration. James is a recovering talk show producer from KABC in Los Angeles, and a weekly guest on the Digital Production Buzz with Larry Jordan.

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