by Larry Jordan
Most of the time, Apple Final Cut Pro X works reliably. But, every so often, things go weird. Here’s a list of things to try before you call Apple Support.
These are listed in order. Try each of these steps, then see if FCP X starts working properly. If it is, then stop there. If not, keep going. If nothing works, then please contact Apple Support.
STEP 1: RESTART
Quit Final Cut, then restart your computer. It is amazing what gets fixed simply by restarting.
STEP 2: TRASH FCP X PREFERENCES
Quit FCP X. Then, press and hold the Option + Command keys while clicking the Final Cut icon in the Dock. This message then appears.
Click the blue Delete Preferences button to restore Final Cut’s preferences to the factory default.
Trashing FCP X preferences does NOT delete any of your libraries, media, edits or projects. It DOES empty the Recent Libraries list in the File menu, resets all FCP X preferences to defaults and resets the internal settings of FCP X to their Apple defaults. For this reason, make sure you know where your libraries are stored before deleting preferences so you can find them manually after this reset.
STEP 3: SAFE BOOT
A Safe Boot cleans up problems with how files are stored on your hard disk. A Safe Boot is also the best way to delete plug-ins that are malfunctioning, files that refuse to be deleted, or files that remain open after an application quits.
While pressing the Shift key, restart your computer. Continue holding the Shift key until the computer restarts AND you see the small, white thermometer start to scroll across the bottom of your screen.
BIG NOTE: YOU CAN NOT RUN FCP X in Safe Mode. This procedure is for maintenance and repair, not operating your computer.
Your computer will prompt you for your user name and password, even if you have auto-logon turned on. You know you’re in Safe Mode because, when the log-in screen appears, the words “Safe Boot” appear in red in the upper right corner of your screen.
This does several things:
- It makes sure all file directories on your hard disk are cleaned and optimized.
- It turns off all 3rd-party operating system extensions and plug-ins.
- It turns off all FCP X extensions and plug-ins.
- It essentially disables the GPU.
- It turns off all non-vital operating system elements.
NOTE: Safe Boot is an excellent maintenance procedure for your entire computer, not just Final Cut. It was designed by Apple and I recommend you run this once a week. in the past, once I’m logged into Safe Mode, I used to run First Aid, but now, there’s a better way to repair your boot drive.
To restore your computer to normal operation, simply restart it without pressing any keys.
You can read the rest of Larry’s tutorial, which includes reinstalling applications, creating new user accounts, and finally, contacting AppleCare at LarryJordan.com.